TCS Launches New GCC Business, Names Soumen Roy to Lead Global Value & Innovation Centres

Tata Consultancy Services (TCS) has strengthened its focus on the rapidly evolving Global Capability Centre market with the launch of a dedicated Global Value & Innovation Centres (GVIC) Business Unit.

The new business will help enterprises establish, expand and transform GCCs, with a particular emphasis on artificial intelligence, digital capabilities, innovation and value creation.

Leading the initiative will be Soumen Roy, who has been appointed to head the GVIC business. Roy moves into the role after serving as Country Head of TCS Canada and will report to K. Krithivasan, CEO and Managing Director of TCS.

GCCs move beyond traditional delivery

The role of GCCs has changed significantly over the past decade. What began largely as a model for accessing cost-efficient technology and operational talent is increasingly evolving into a strategic platform for enterprises.

Companies are now using GCCs to develop products, manage technology platforms, build AI capabilities and support global innovation agendas.

TCS’s new business is designed around this shift, with the company looking to help organisations create GCCs that contribute directly to business outcomes rather than functioning primarily as support centres.

Soumen Roy to spearhead the new business

Roy brings close to three decades of experience across industries and international markets to the new mandate.

Before taking charge of GVIC, he led TCS’s business in Canada as Country Head and held several other leadership responsibilities during his career with the technology services company.

His appointment places an experienced TCS leader at the centre of an area that is becoming increasingly important as businesses rethink their global technology and innovation structures.

Under Roy’s leadership, the GVIC business will cover the GCC journey from strategy and establishment through scaling and transformation.

AI becomes central to the GCC proposition

A key element of TCS’s new approach is the integration of AI into GCC operating models.

The company plans to combine AI-ready data and cloud infrastructure, enterprise platforms, responsible AI practices and new talent models as organisations build their global centres.

The approach also incorporates human and AI collaboration, alongside TCS’s innovation ecosystem, including TCS COIN and TCS Pace.

The objective is to help enterprises build capabilities that can respond faster to changing technology requirements while creating measurable business value.

From cost centres to innovation engines

The launch reflects a broader transformation taking place across the GCC ecosystem.

As AI adoption accelerates, enterprises are increasingly looking towards their India and global capability centres for specialised technology talent, product engineering, analytics, automation and innovation.

This is creating a new set of expectations from GCC leadership – including faster experimentation, stronger ownership of global products and closer alignment with business strategy.

TCS said it currently works with more than 150 enterprises worldwide across different stages of the GCC lifecycle.

TCS expands its GCC play

For TCS, the new business brings together its experience in setting up and transforming GCCs with its capabilities across AI, engineering, cloud, talent and operations.

The company believes this combination can help enterprises build global centres suited to an AI-driven business environment.

TCS reported revenues of more than $30 billion for FY2026 and operates across 56 countries, with 194 service delivery centres globally.

The creation of GVIC signals that GCCs are becoming a larger strategic opportunity for technology service providers – and that the next phase of the market could be defined as much by innovation and AI ownership as by scale and delivery.