Infosys Secures $500M GCC Deal, Plans 4,500 Hires in Hyderabad

Infosys has secured a contract worth over $500 million from Truist Financial to establish and operate a global capability centre (GCC) in Hyderabad, marking one of its largest engagements in this segment.

The project involves building and running a large-scale back-office and operations hub for the North Carolina-based financial institution, with execution expected to begin in the coming months. The centre is expected to grow into a major delivery hub supporting multiple functions, including IT services, finance, human resources, and sales support.

At full scale, the GCC is projected to employ around 4,500 people, with an initial hiring phase of approximately 2,000 employees, including senior roles. The Hyderabad centre will play a critical role in supporting Truist Financial’s global operations while strengthening Infosys’ delivery capabilities.

The engagement will be executed under a build-operate-transfer (BOT) model, wherein Infosys will build and manage the centre for five years before transferring ownership and operations to the client. This structure allows enterprises to establish fully functional offshore centres while leveraging the operational expertise of IT service providers in the early stages.

From a business perspective, the deal is expected to contribute at least $100 million in revenue for Infosys, accounting for roughly 0.5% incremental revenue in the current fiscal year. A significant portion of this engagement is reported to be new business, despite Truist already being an existing client.

The win comes at a time when Infosys is navigating a mixed demand environment, including revenue pressures linked to its exposure to clients such as Daimler and Mercedes-Benz. Securing a large, multi-year contract like this provides greater revenue visibility and stability.

For Truist Financial, which reported annual revenues of over $20 billion and ranks among the largest banks in the United States, the move reflects a growing reliance on offshore capability centres to support both core and non-core business functions.

The deal also aligns with the rapid expansion of India’s GCC ecosystem. With over 1,700 GCCs already operational and projections indicating continued growth, global enterprises are increasingly leveraging India as a hub for talent, innovation, and cost-efficient operations. Major financial institutions such as JPMorgan, Citibank, and Bank of America have already established significant GCC presence in the country.

For Infosys, this engagement underscores the importance of high-value, long-term GCC deals in driving growth amid fluctuating demand cycles. As enterprises continue to expand global delivery networks and adopt build-operate-transfer models, such large-scale contracts are expected to play a key role in shaping the future of IT services.