Airtel Names Shruti Gupta AVP & Head of Employee Experience and Services

Airtel has promoted Shruti Gupta to Assistant Vice President (AVP) and Head of Employee Experience and Services, reinforcing its commitment to strengthening employee engagement and building a people-first workplace.

The promotion marks another milestone in Gupta’s leadership journey at Airtel, where she has spent the past eight years driving key HR initiatives. Most recently, she served as General Manager – Head of Talent Management, leading strategic programs across leadership development, succession planning, performance management, and capability building.

Since joining Airtel in 2018, Gupta has held several progressive leadership roles, including Diversity and Inclusion Lead, Senior Manager – HR Business Partner, Manager – HR Business Partner, Manager – Talent Acquisition, and Talent Acquisition Lead. Before Airtel, she spent nearly three years at Aircel in corporate HR and talent management and began her professional career as a Management Trainee at KPMG India.

In her expanded role, Gupta will lead Airtel’s employee experience strategy and people services agenda. Her responsibilities include enhancing employee engagement, strengthening workplace experience, improving service delivery, and fostering a culture that supports business growth and organizational excellence.

As organizations increasingly prioritize employee experience alongside business performance, HR leaders are playing a more strategic role in shaping workplace culture, improving employee satisfaction, and building resilient organizations. Airtel’s decision to elevate Gupta reflects its continued investment in internal leadership and its focus on creating a future-ready workforce.

With over a decade of experience in human resources, Shruti Gupta’s appointment underscores Airtel’s commitment to recognizing internal talent while strengthening its people strategy to support the company’s long-term growth ambitions.