Hexaware Names Vivek Jetley as CEO as Srikrishna Ramakarthikeyan Steps Down

Hexaware Technologies is set for a change at the top, with Vivek Jetley appointed as its next Chief Executive Officer following the resignation of current CEO and Whole-time Director Srikrishna Ramakarthikeyan.

The leadership transition will take effect on 28 October 2026. Ramakarthikeyan will step away from his executive responsibilities but will remain associated with Hexaware as a Senior Advisor, helping facilitate the handover.

Jetley’s appointment was approved by the company’s board following a recommendation from its Nomination and Remuneration Committee. He will serve as CEO for an initial four-year term beginning 28 October.

Vivek Jetley to lead Hexaware

Jetley joins Hexaware from EXL, where he currently serves as President and oversees the company’s businesses across insurance, healthcare and life sciences.

His career has been built around technology services, business transformation and industry-focused solutions, giving him experience across large-scale operations and digital transformation programmes.

His move to Hexaware comes as technology services companies increasingly compete around AI-led transformation, industry expertise and the ability to deliver measurable business outcomes.

Ramakarthikeyan to remain involved during transition

Ramakarthikeyan will resign as CEO and Whole-time Director of Hexaware, along with his leadership positions at Hexaware Technologies Inc., effective 28 October.

Rather than ending his association with the company entirely, he will transition into the role of Senior Advisor.

In his communication regarding the move, Ramakarthikeyan said he was stepping down to pursue personal interests. He also expressed his appreciation for the opportunity to lead Hexaware and indicated that he would remain available to support the transition.

The advisory role is expected to provide continuity as Jetley takes over the company’s executive leadership.

Leadership change comes at a crucial time

The CEO transition comes as Hexaware operates in a challenging environment for the IT services industry.

Technology spending patterns are evolving as clients reassess traditional outsourcing models and increasingly prioritise AI, modernisation, automation and digital transformation.

Hexaware has also recently revised its revenue outlook for 2026, adding to the importance of execution and growth acceleration under the incoming leadership.

Market commentary has pointed to delayed deal ramp-ups alongside continued demand for modernisation initiatives across sectors such as banking, healthcare and manufacturing.

Jetley brings industry-focused experience

At EXL, Jetley’s responsibilities have included leadership across sectors where technology and data-driven transformation are increasingly central to business operations.

His experience in insurance, healthcare and life sciences could complement Hexaware’s focus on verticalised technology services.

The appointment also places an executive with a strong background in transformation and business operations at the helm as AI continues to reshape the technology services landscape.

What the transition means for Hexaware

The leadership change represents an important moment for Hexaware as the company looks to navigate both near-term market pressures and longer-term opportunities created by AI and digital transformation.

Jetley’s mandate will include steering the company through its next phase of growth, strengthening execution and responding to evolving client requirements.

At the same time, Ramakarthikeyan’s continued involvement as Senior Advisor is expected to provide stability during the transition.

A new chapter for the IT services firm

With Jetley set to assume the CEO role in October, attention will now turn towards his priorities for growth, client engagement and technology-led transformation.

For Hexaware, the transition comes at a time when the IT services sector is undergoing significant change. The company’s ability to convert AI opportunities, modernisation demand and industry expertise into sustainable growth will be central to its next phase.

The appointment of Jetley marks the beginning of that next chapter, while Ramakarthikeyan’s advisory role provides continuity as leadership responsibility changes hands.