Genpact Targets 100% AI-Ready Workforce by 2027, Puts Managers at the Core of Strategy

Genpact has announced an ambitious goal of making its entire workforce AI-ready by 2027, underscoring the company’s commitment to building future-ready talent as artificial intelligence reshapes the global workplace.

Rather than viewing AI solely as a technology initiative, Genpact is positioning it as a workforce transformation strategy. The company plans to equip employees across all functions with AI knowledge and practical skills, enabling them to integrate AI into everyday work and deliver greater value to clients.

A central pillar of this strategy is the role of managers. According to CHRO Piyush Mehta, managers will be instrumental in helping employees adopt AI, encouraging continuous learning, guiding teams through change, and ensuring AI is implemented responsibly. Instead of simply supervising work, managers are expected to become coaches who help teams build confidence and capability in an AI-powered environment.

Genpact is expanding its investments in AI-focused learning programs, digital training platforms, and leadership development initiatives to accelerate workforce readiness. The company believes that combining human expertise with AI capabilities will improve productivity, foster innovation, and strengthen long-term business performance.

The announcement reflects a broader trend across the global technology and professional services industry, where organizations are shifting from experimenting with AI to embedding it into core business operations. As AI adoption accelerates, companies are increasingly prioritizing workforce upskilling to ensure employees can effectively collaborate with intelligent technologies.

By targeting a fully AI-ready workforce by 2027, Genpact is positioning itself to remain competitive in the evolving digital economy while empowering employees and managers to lead the next generation of AI-driven transformation.